Numara Track-It!

What's New in Help Desk Software

The new release of Numara® Track-It!® Help Desk Software features enhancements that redefine the industry's practical help desk and asset management solution:

New Change Management module - Our new change management capabilities give you the tools to allow anyone to manage change from any location without additional licenses:

• Integrate with Numara Track-It! Help Desk and Asset Management
• Create automated workflow for all change requests
• Increase accountability with automatic change request audit trails
• Avoid the costs associated with the impact of unplanned changes
• Plan ahead by accurately assessing impacts, risks and rewards

Enhanced ITIL best practice support - Our powerful workflow engine supports core ITIL® best practices, including incident, problem, change management and asset management functions:

• Reduce recurring incidents
• Decrease IT inefficiencies
• Execute key management tasks successfully

Performance optimizations - Accomplish more in less time:

• Improved startup performance
• Faster work order and asset creation speed
• Enhanced interaction between all Numara Track-It! modules

Now supports Windows® 2008, Windows 64-bit and Oracle® 11g - including the following platforms:

• MS Active Directory® 2007, MS SQL® 2008, MS Windows Server® 2008 32-bit and 64-bit, MS Windows XP SP3 32-bit and 64-bit, MS Windows Vista® SP3 32-bit and 64-bit
• Lotus Notes® 2008
• 64-bit Remote Control

Simplified update process - Our new process includes:

• Automatic data and custom configuration backup providing data protection
• Full migration to Numara Track-It! 9 during the upgrade process

Simplified and integrated directory importer - Numara Track-It! 9 now:

• Integrates with Active Directory® via wizard-driven configuration and workflow
• Imports users from multiple directories and domains with improved Directory Importer functionality
• Provides graphic display for simplified license management

Upgraded according to your feedback, Numara Track-It! 9 help desk software helps you improve customer service and avoid disruptions better than ever before.