We believe that software should adapt to the way you do business...not the other way around
Extend Your IT Service Desk to Automate Business Processes
Your IT Service Management solution is a powerful tool for managing and
automating the processes associated with IT incidents and problem resolution,
change management and configuration, as well as enabling user self-service. Just
like your IT department, other functional areas of your business including Human
Resources, Facilities and Marketing also follow standard, routine processes that
are often times manual or that are automated using software customized to the
functional area of the business. Learn about our IT Business Management Suite.
To help other functional departments in your organization streamline process,
improve productivity and reduce costs and manual effort, consider extending your
IT Service Management solution to:
Easily automate employee and contractor moves, adds and changes while
incorporating approvals and adhering to standards. Enable users to request
services such as time-off and benefits.
Standardize routine maintenance tasks associated with fire alarms, air filters
and other building related processes while enabling users to easily make
facilities requests via a self-service portal.
Streamline the routing of common marketing tasks, processes and materials to
improve collaboration and communication while reducing the time associated with
creating, updating and executing marketing materials and programs.
Control spending and enforce procurement standards by automating the routing and
approval process. Control and track spending behavior by department or by
procurement type enabling trend analysis and educated decision making.
Product Development & Bug-Tracking
Track projects and outstanding bugs while automatically organizing, prioritizing
and routing issues to appropriate stakeholders and departments. Centrally
storing metrics enables you to easily assess trends and proactively identify
Centrally document and track customer service related requests and issues and
automate escalation to other functional departments as necessary. Easily assess
trends and proactively identify and address trends that could impact business
Leveraging the flexible IT architecture of BMC FootPrints, you can easily
automate current processes employed by other functional areas of your business
as well as create and automate new business processes to drive unprecedented