Enabling the Business-ready Help Desk

To get beyond the next help desk ticket and accelerate achievement of long-term business productivity improvements, take advantage of the skills of our BMC Software Services team to better leverage your IT assets and investments.

Benefits

Why work with a Professional Services Consultant?

• Thousands of Successful Engagements:  Avoid rookie mistakes by learning from the experts
• Faster Results: Reduce time to implementation
• Subject Matter Experts: On-the-spot solution expertise
• Prove Business Value: Business objectives aligned with implementation plan
• Transform your service desk into a vital strategic asset
• Optimize your BMC Software solution and overall IT investment
• Achieve long-term business productivity improvements in record time
• Leverage knowledge transfer from our product and industry experts
• Reduce your learning curve while accelerating business impact

The BMC Software Services team will turn your BMC FootPrints service desk, or BMC Track-It! help desk, into a proactive problem solving business unit that anticipates IT flashpoints before they affect your company's bottom line. Professional Services Enabling the Business-Ready Help Desk (PDF)

Our Five Phase Methodology

The BMC Software Services team helps you make the most of your investment.  Utilizing our proven methodology, we will work with you to define your unique requirements and assist you in configuring the solution to best support your operations and business goals.

BMC Software Services Five Phase methodology is designed to continually advance the performance of your service desk.

Our Methodology has been established through delivering thousands of engagements over the past decade across a broad range of industries.  The BMC Software Services team will lead you through the phases necessary for the successful implementation of your BMC Software solution.  The five phases of the BMC Software Engagement Methodology are:

Solution Strategy
During Solution Strategy, we work with you to understand your business objectives and identify the goals to be addressed by the solution.  The plan developed in this phase will translate into actions during the Design, Transition, and Operations phases of the engagement.

Solution Design
During Solution Design we incorporate the critical success factors identified in Solution Strategy to define the specifications and deliverables that will become the blueprint for your implementation.

Solution Transition
During Solution Transition we work with you to build your solution according to the specifications determined within the Solution Design phase. In addition, we train your system administrators on the designed solution in preparation for moving the solution to production.

Operations
BMC Software Services can assist you with the day to day management of your solution ensuring maximum value to the business. We help you avoid changes that can negatively affect the operation of your solution. 

Continuous Improvement
Continuous Improvement focuses on optimizing your solution to increase productivity, improve quality, control costs, and ensure that your solution continues to achieve your business objectives and goals.

Engagement Management

Our engagement managers are skilled professionals that use industry based best practices to manage communication, control change and mitigate risk. The Engagement Manager acts as the Customer Advocate and liaison to other BMC Software departments during your engagement and helps make your engagement a success.

To discuss your specific needs and how BMC Software Professional Services can help you achieve your IT service management needs call 800-557-3031.