Testimonials

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Company: PeoplesBank
Industry: Financial
Case Study: Providing Faster, More Efficient Support to 200+ Employees In Multiple Bank Locations (PDF)
Company: City of San Mateo
Industry: Government
Case Study: Maintaining Superior IT Support for 600 City Employees in the Heart of Silicon Valley (PDF)
Company: Memorial Health Services
Industry: Healthcare
Case Study: Leading Health Care Network Improves Work Efficiency for 8,000 Employees in Six Hospitals (PDF)
Company: Northern Insuring Agency, Inc.
Industry: Insurance
Case Study: Gaining Control Over IT Infrastructure at an Multi-location Insurance Company (PDF)
Company: Seven Feathers Hotel and Casino Resort
Industry: Casino
Case Study: Automating the Help Desk to Provide Superior 24/7 Support to a Rapidly Growing Resort (PDF)
Company: Zane College
Industry: Education
Case Study: Offering Fast, Personalized Support to a Wired Campus of 2,400 Students, Faculty and Staff (PDF)

FP Left side content
Company: Agri-fab
Industry: Manufacturing
Case Study: Centralizing Technical Support for 900 Internal Users and Three Sister Companies (PDF)
Company: Alamance Regional Medical Center
Industry: Healthcare
Case Study: Beyond the Help Desk: IT Resource Tracking and Project Management Using One Flexible Workflow Solution (PDF)
Company: PC Mall, Inc.
Industry: Technology
Case Study: Increasing Company Profits with a 100% Web-based Sales Collaboration Solution (PDF)
Company: The Public Defender Service for the District of Columbia
Industry: Legal
Case Study: Providing Centralized Web-based Support to 300 Attorneys and Legal Staff in 4 Geographically Diverse Offices (PDF)
Company:
Des Moines Water Works
Industry:
Utilities
Case Study: Improving Response Time to Users Through Self Service and Tracking an Extensive Network Infrastructure at a Large Utility (PDF)
Company: EasyStreet On-line Services
Industry:
On-line Managed Services
Case Study: IT Service Provider Improves Its External and Internal Customer Support with an ITIL Compliant Solution (PDF)
Company: The Medical Center of Central Georgia
Industry: Healthcare
Case Study: Leading Medical Center Automates Service Desk Operations and Increases Tracking for HIPAA Compliance (PDF)
Company: Evergreen Packaging
Industry: Manufacturing
Case Study: Improving the Management of IT-Related Sarbanes-Oxley Compliance and Technical Support (PDF)
Company: RedDot
Industry: Technology
Case Study: Reducing Agent Work Load and Speeding Problem Resolution by Empowering Clients with Online Self-Service (PDF)
Company: Red Gold
Industry: Manufacturing
Case Study: Enabling Red Gold Tomato Manufacturers to Provide Gold-Standard IT Support and Keep 1,500 Employees in Five (PDF)
Company: Siemens
Industry:
Manufacturing
Case Study: Centralizing IT Support For 1,000 Employees Across The CountryWith Lower Consulting Costs (PDF)
Company: Washburn University
Industry:
Education
Case Study: Speeding Up Response time to 7,200 Students and 800 Faculty and Staff With Web-based IT Self Service (PDF)
Company: Cinergy Communications Company
Industry:
Telecommunications
Case Study: Providing 50,000 Customers with Faster Service Resolution (PDF)
Company: Chip Ganassi Racing
Industry:
Professional Sports
Case Study: Improving Productivity and Time Management at a Racing Empire of 400 Employees (PDF)