Benefits of BMC Track-It! for the Help Desk
Track-It! 11.1 is the latest in a long line of releases, each one taking the concept of what an IT help desk can achieve to the next level. With Track-It! 11.1 we've once again delivered a powerful integrated IT management solution - yet still kept it at an affordable price.
More than just help desk software
At the heart of the Track-It! product is the Help Desk which provides you with a 360 degree view of your incidents, problems and change requests. It helps you automate and streamline your IT support processes so that you can respond and deliver resolutions to end users more quickly than ever before including mobile help desk access.
But Track-It! is more than just help desk software - it's a single platform for IT management that will satisfy the broader needs of your business.
Track-It!® gives you the ability to immediately take control of your Help Desk and IT Management functions with included core modules for Inventory and Asset Management, Help Desk Management, Problem and Incident Management, Change Management, Purchasing, Software License Management, Training and Library, Facilities Management, Self Service Web portal for end users, Mobile Help Desk interface for technicians and a data warehouse driven Dashboard for metrics and Reporting.
For more specialized needs, additional add-ons are available including: PC Migrate, Survey, Remote Control and Barcode.
Track-It! puts you at the helm, allowing you to understand, maintain and manage everything you need to run your help desk and IT asset management operations. You can feel confident in your ability to improve customer service, decrease response times and lower information technology costs with a single integrated solution.
We think Track-It! offers a price to functionality combination that is hard to beat but don't take our word for it! Experience Track-It! first-hand and see how it will meet your specific needs. Download your 30-day fully functional evaluation copy of Track-It! today.