Numara Software Webinars

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CIOs and Senior Support Managers are coping with growing pressures to align more with the business, continue reducing costs, and respond faster to constant changes. Support organizations continue to focus on improving service desk management processes by incorporating best practices like ITIL®, striving to achieve service levels and managing compliance. They all need to demonstrate consistent value and tie back service delivery results and performance to the objectives of the business.

Success can be achieved when the barriers of complexity, cost and productivity delays of implementing traditional enterprise-level service desk tools are overcome. This can be done using a more agile model for service management.

This video webcast features industry experts David Coyle, Vice President of Gartner, and Matt Dircks, Vice President of Product Strategy of Numara Software as they discusses key strategies for service management success in today’s global economic environment. We’ll also cover why so many companies have turned to Numara Software for practical and flexible IT service management solutions for the real world.

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IT organizations are facing enormous pressure to meet growing customer demands and looking for ways to reduce the technical burden on IT resources. Automated ITSM solutions can help IT achieve maximum availability of systems, applications, and services. But, how can it be done effectively without complexity and increased costs? This webinar will discuss recent research by the Aberdeen Group on the key challenges around IT service management today, how best-in-class organizations are resolving those issues, and how IT service management tools can effectively "turn the dial to "on" and relieve the pressure on IT’s organizations with centralized IT Service Management.

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Delivering effective service with increasing business demands and shrinking budgets is a daunting task, but it can be done. This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. Numara FootPrints 9 will help you manage service delivery, reduce support costs and run support as a business. Discover the unparalleled flexibility of Numara FootPrints 9 for the service desk, as well as the unique process automation capabilities for the service desk and beyond IT. You’ll also learn about the fast-to-implement ITIL® service lifecycle workflow automation capabilities in Numara FootPrints 9. Ensuring a quick return on your investment, Numara FootPrints offers a very short time to production and easy customization – all without any programming. Attend this webinar and you’ll get an overview on how to:

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In the rapid and hectic world of delivering customer service, management must take a holistic look at their people, processes and tools in order to achieve a reputation for user-friendly service.

If you believe in the power of effective customer service skills, watch this exciting webinar featuring The Help Desk Coach, Donna Earl, as she demonstrates techniques to promote an excellent end-user experience, while maximizing help desk resources.

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Now more than ever, IT is expected to take customer satisfaction to higher levels, while keeping costs down. Enter the Service Catalog. Implementing a service catalog will not only improve the relationship between customers and IT, it can also help IT better align with the needs of the business.

During this webinar we’ll explore:

• How a service catalog can improve the relationship between IT and customers
• How a service catalog can help IT align with the business
• Key considerations for a successful service catalog implementation

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See how BCBG is not only Fashion Forward, but also IT Forward.

When it comes to most service management solutions, the focus is generally around solely addressing the IT department’s problems & issues. However, IT departments are being asked to solve for the entire organizations tracking needs and are forced to manage multiple products to fulfill automation and tracking requirements. Traditionally, this is done via multiple vendors, with multiple support contracts, and multiple administrators to manage all applications. This approach can result in high technology and human overhead expenses.

Numara FootPrints breaks the traditional Service Management solution mold! Numara FootPrints provides you with a solution to track and manage all of your organization’s service requests, including Human Resources, Facilities, Sales, Bug Tracking and more, in a single secure environment. Increase efficiency, justify costs and solve your organizations tracking needs by having a single vendor with a single support contract and a single multi-tenant solution.

Watch this webinar to learn how Numara FootPrints can help you better manage your multiple business processes. You’ll witness how the internationally renowned fashion company, BCBG MAXAZRIA, has put their “good style and good attitude” into using Numara FootPrints throughout their organization. Kent Fuller of BCBG discusses how Numara FootPrints has helped them reduce costs, improve efficiency and increase customer satisfaction across the entire organization.

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Designed for Numara® FootPrints® customers, this webinar will show you how to stay at the leading edge of IT and support trends, and expand your service management processes with the new additions and enhancements in this major release. You’ll learn about new practical, rapid ITIL® V3 enablement for the vital processes that support your customer demands, including a new service catalog solution and enhancements to change and configuration management modules. You’ll also discover how you can use new and expanded capabilities such as extensive usability enhancements, powerful mobile technology, knowledge-centered support, and new preventive maintenance capabilities to help you deliver a world-class customer experience and improve agent effectiveness. This new release further demonstrates Numara® Software’s continued focus on optimizing the customer experience and delivering the best value to its customers. Attend this webinar to learn about:

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Whether you are just beginning to formalize your IT processes or you are fully embracing ITIL® v3 to align IT with your business, Numara® FootPrints® offers unmatched flexibility and painless implementation. This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers. Attend this webinar to learn about:

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Your customers expect instant access to service around the clock and quick resolutions to their problems. Your challenge is how to meet and exceed their expectations in a highly competitive environment without increasing headcount, hours of operation or operational cost. With Numara FootPrints for Customer Service, an award-winning, 100% web-based customer service management solution, you can deliver breakthrough service to customers throughout the world faster, and enhance the quality of your web-based service desk, with less effort than today, and at a low total cost of ownership.

Numara FootPrints for Customer Service can provide you and your customers an effective solution for requesting and tracking service requests of any kind. With its easily configurable customer portal, robust workflow and knowledge base, you can quickly and easily improve your service response, ensure service level agreement compliance, and streamline customer communications. The uniquely flexible, multi-project architecture of Numara FootPrints for Customer Service also allows you to offer each customer a unique experience tailored to their specific needs, each with a different look and feel, workflow, security and even languages.

In this webinar you will learn how Numara FootPrints for Customer Service can:

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Are you doing everything right and still getting it wrong? Resolving some customer issues is unfortunately beyond the control of the support organization alone, and all too often your agents must take the brunt of the dissatisfaction. Whether product bugs or enhancements, billing issues, delayed orders, inventory problems, and even more severe issues; it is essential that your organization have visibility into cross-enterprise processes impacting the customer to ensure that excellence is achieved.

In this live, 60-minute SSPA webcast learn how creating transparent business processes with other internal organizations can put support back in the driver’s seat. Hear from John Ragsdale, SSPA’s VP of Technology Research, how an informed support agent can defuse upset customers by providing insight into the problem, and find out from Michele McFadden, Director of Product Management for Numara Software, how support workflow automation can give you the flexibility to extend the voice of the customer across the enterprise and make achieving excellence a reality - including several real-world customer examples and a live product demonstration.

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The goal of change management is to minimize the impact of changes on service quality and availability. Having well defined change management processes and automation will help reduce the number of incidents that occur from unforeseen disruptions and greatly reduce the support burden required due to unmanaged change. This webinar will show you how quickly Numara FootPrints Change Management can help you effectively and easily manage change, ensure compliance in IT, as well as other functional areas of your business.

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Knowing what configuration items exist in your environment and how they relate to each other is the basis of your ability to maintain control, increase service quality and reduce costs. But this is not a simple task and can take months, even years to accomplish.

In this informative webinar, you will learn how Numara® FootPrints® Configuration Management, with its fast implementation, practical approach to implementing configuration management and automated integration to auto-discovery tools, takes the pain and time out of creating and maintaining a functional CMDB.

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Delivering world class customer service in today’s fast paced business environment is becoming more difficult as information and data requires instant access. Numara® FootPrint® Mobile helps you achieve the service level agreements (SLAs) you promise your customers by providing your agents total mobility with smartphone access to Numara FootPrints, as well as off-line synchronization of critical data for field access. This webinar will show you how Numara FootPrints Mobile brings the service desk down to your mobile device with the information that you need, when you need it, 24/7. All of this can be done in the palm of your hand through a user-friendly layout optimized specifically for PDA/smartphones. Attend this webinar and you’ll learn how to:

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In this 12-minute webinar, you will see how easy and quickly you can create and implement customer satisfaction surveys. Surveys will help you identify strategic areas of improvement and increase the overall end user satisfaction. Fully integrated into the Numara Track-It!® Administration console, installation is completed in minutes. By the end of the webinar, you’ll learn how easy Numara Track-It!® Survey is to:

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Designed for Numara Track-It! customers, this webinar will show you how to manage evolving business needs and increasing economic challenges. Numara Software meets these needs with the next major release of the company’s award-winning software, Numara Track-It!. Driven by customer feedback and requirements, Numara Track-It! 9 is practical, comprehensive and cost effective. The release provides enhancements and new features you need to improve your approach to IT management.

• Change happens – Manage It! with Numara Track-It! Change Management
• Increase visibility and control for better customer satisfaction with support for ITIL best practice processes
• Optimize performance to get more work done in less time
• Evolve IT with technology and your organization
• Eliminate the pain of upgrades
• Effortlessly integrate with Active Directory

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Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.

• Implement change control
• Reduce time and effort while improving productivity and compliance
• Leverage your IT investment with a fully integrated change management solution
• Improve customer satisfaction
• Adhere to best practices in IT change management
• Reduce the cost of IT services

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See how the proven and comprehensive IT Help Desk & Asset Management Solution enables organizations, just like yours, to cost effectively employ industry best practices.

• Proven: Numara Track-It! has proven itself in the market with over 50,000 customers worldwide and one of the highest customer satisfaction ratings in the industry
• Comprehensive: Numara Track-It! is a comprehensive workflow driven solution designed to manage work orders, assets, changes and knowledge within your IT organization
• Cost effective: Numara Track-IT! is a cost effective help desk solution with a rapid time to production and a low cost of administration
• Best Practice: Numara Track-It! offers a powerful workflow engine to support ITIL best practices such as incident, problem, change and asset management

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Software Compliancy issues are time consuming and are an expensive undertaking. See how easy Software Compliance can be with Numara® Track-It! ®. Software License Management is included with the Numara® Track-It! ® Audit license at no extra cost!

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Always on the go? The Numara® Track-It! Field Tech Web will give you the ability to update and close a Help Desk ticket from any PC with a browser on your network. No longer tied to your desk, update tickets quickly while on the move. Empower your end users to help themselves with Numara® Track-It! Self Service. Simple and easy to use, end users can now submit their own work order tickets and check the status at anytime. If enabled, end users can also look for their own solutions through the optional Numara® KnowledgePak prior to creating a help desk ticket. In this 15-minute webinar, you will discover the benefits of:

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Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management:

• Optimize help desk efficiency with easy to use systems
• Empower customers with self service
• Improve productivity with automated alerts, notifications and assignments
• Reduce diagnostic time with knowledge management
• Reduce resolution time with asset and work order history

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In the rapid and hectic world of delivering customer service, management must take a holistic look at their people, processes and tools in order to achieve a reputation for user-friendly service.

If you believe in the power of effective customer service skills, join us for an exciting webinar featuring The Help Desk Coach, Donna Earl, as she demonstrates techniques to promote an excellent end-user experience, while maximizing help desk resources.

Attend this live webinar on August 25th, 11am ET, to learn how to:

• Increase customer satisfaction
• Communicate more clearly to customers
• Get a reputation for excellent user-friendly service

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Asset Management is a hot topic these days as more and more vendors move to conduct audits for compliance purposes. The challenge for many IT organizations is knowing what they really have. Come learn how you can get a handle on all your company assets, who they are assigned to and where they are located. You'll learn about the asset management process and how the Numara® Track-It!® solution can help you. This webinar includes information on audit, auto-discovery and Numara® Track-It! Bar Code.

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Is it time to take your help desk automation to the next level with a more comprehensive service desk system? Delivering effective service and support across the business can be difficult when your requirements are expanding and becoming more complex. Your organization may become more efficient and improve problem resolution when you automate more service desk processes. Numara® FootPrints® 9 will help you manage service delivery, reduce support costs and run support as a business. This webinar will show you why Numara FootPrints 9, a highly flexible and practical service desk solution, can take you from help desk to service desk and bring services alignment to the business, all in an easy-to-use, fast-to-implement package. Attend this webinar and you’ll get an overview on how:

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With Microsoft discontinuing XP support, many organizations are faced with the daunting task of migrating to Windows 7. If you are one of these organizations the next 12-18 months will be crucial in planning and rolling out Windows 7. View this webinar to better understand how to:

• Plan and budget for resources and added expenses required for a successful Windows 7 migration
• Ensure no hardware or software compatibility issues exist within your organization
• Create a deployment process that allows you to automatically upgrade systems with minimal end-user impact
• Avoid an influx of support calls from users when assets (printers, VPN software, etc.) are not working properly due to a poor Windows 7 migration plan

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IT Asset Management can rapidly consume your resources and budget if poorly managed. For example, hardware and software configuration challenges can account for more than 80% of the lifetime cost of a computer in end user downtime and support costs. In this webinar, you will see how you can take control of your IT costs by effectively managing your assets with the Numara® Asset Management Platform (NAMP). In this overview, you will learn how NAMP automates your resource-intensive IT asset management challenges so you can improve compliance, improve customer satisfaction, reduce risk, and optimize your investments.

Experience the Power of One:

• One console to manage all administrative aspects of your solution.
• One agent to deploy to perform all your product specific tasks.
• One database to store all device data and policies for ease of use and reporting.
• One policy engine to ensure uniform application of business rules and policies.
• One reporting engine to provide centralized reports and dashboards.

Your business is a single entity, why shouldn't your  IT Asset Management solution be the same? Move away from disjointed products from multiple vendors. The Numara Asset Management Platform includes integrated products built on a central platform to provide one solution for your various IT challenges: IT asset inventory management, hardware/software configuration management, OS deployment, security vulnerability remediation, software metering and license compliance management, software patch management, device management and Green IT power management.

In addition, you will see that our flexible architecture ensures that your IT Asset Management scales and evolves as your business needs grow and evolve.  

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View this one hour on-demand Webinar to learn best practices for effective PC Lifecycle Management that will transform your PC management environment from reactive "firefighting" to proactive problem prevention. Key points covered in this webinar include:

• A pragmatic approach for enabling a holistic view of the entire PC support stack
• How to end the break/fix cycle of systemic endpoint failures
• What areas of automation are critically required for end-to-end PC management
• New practices for integrating asset and service management
• Solutions for meeting security and compliance requirements
• What key features should be looked for when evaluating automated management solutions

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Attend an informative Webinar and discover how the new Numara® Track-It!® Bar Code makes accurately identifying, validating and transferring any asset quick and easy. Sessions are filling quickly, so reserve your seat now!

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In the rapid and hectic world of delivering customer service, management must take a holistic look at their people, processes and tools in order to achieve a reputation for user-friendly service.

If you believe in the power of effective customer service skills, watch this exciting webinar featuring The Help Desk Coach, Donna Earl, as she demonstrates techniques to promote an excellent end-user experience, while maximizing help desk resources.

View Webinar

Whether you are just beginning to formalize your IT processes or you are fully embracing ITIL® v3 to align IT with your business, Numara® FootPrints® offers unmatched flexibility and painless implementation. This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers. Attend this webinar to learn about: